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Many organizations aren’t intentional about managing software quality (SQM) and consider Software Quality Assurance (SQA) as merely an often-resisted “traffic cop” enforcing procedural compliance. Many equate SQA with tail-end quality control (QC) testing, catching errors right before they go out the door when they are too expensive and risky to fix. Effective systems organizations realize SQM and SQA can and should do far more, contributing positively to assure that the software process in fact better produces high quality, as well as catching and preventing errors early. This content explains the basic elements of Software Quality Assurance and Testing and how they can be successfully implemented. User Acceptance Testing is used to illustrate quality and test planning, execution, and monitoring and control throughout the course.

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